I am writing to express my satisfaction
with a job well done by your crew of roofers on
May 5, 2006. I found your roofing company through
and internet search and I was initially somewhat
apprehensive, being new to the Niagara area and
having no company referrals on which to base a decision.
Our neighbours were not familiar with your company
- now they are, and are most impressed with my selection.
Of three on-site quotations I obtained,
I found the discussion with Mike Cooper to be the
most informative. Your rates were competitive and
the contract was detailed in what would be done.
An extensive list of customer referrals allowed
my wife and I to check out a property with matching
shingle colour and brand. Three customers we contacted
had nothing but praise for your services.
The crew of 10 came exactly on
time (8AM) and were completed in one day, as promised.
In contrast, a competitor is installing a roof one
block away. His crew started two days prior - and
two days later, they are still not finished. Meanwhile,
it has rained and the customer's house is covered
with a tarp - the yard is a mess.
I was present all day and watched
the methods of installation. The crew took care
to prepare the property - covering windows and doors
with plywood shields - and removing breakable accent
lights. While I've never installed a roof, I did
do some homework on methods. I believe that the
manufacturer's instructions for installation of
Elk shingles called for 6 nails. I watched and counted
- 6 it was. When they encountered some rotten wood
- the plywood was replaced. I was most impressed
by the display of efficiency and team work.
The clean-up was just as efficient.
My neighbour had complained of problems with nails
in the lawn after her roof was installed. Your crew
took care to sweep the yard with the magnetic bar.
When they left, the yard was clean - I could find
no nails.
I will not hesitate to recommend
your company to anyone looking to replace their
roof. You have lived up to your noble name. Thank
you for a quality job.
Sincerely,
Dieter |